Privacy Policy

1. Information We Collect

We may collect personal information from you in a variety of ways when you use our Site.

A. Information You Provide to Us

We may collect information that you voluntarily provide when you:

Place an order
Create an account
Subscribe to marketing emails or promotions
Contact us for customer support
Communicate with us through email, phone, website forms, or WhatsApp

This information may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment details (processed securely through third-party payment providers)
Order history and purchase details
Any information you provide in messages, inquiries, or customer service requests

B. Information Collected Automatically

When you visit or interact with our Site, we may automatically collect certain information about your device and browsing activity using cookies, pixels, log files, and similar technologies. This may include:

IP address
Browser type and version
Device type
Operating system
Pages viewed and time spent on pages
Products viewed or added to cart
Referring website or traffic source
Date and time of visits
General browsing behavior on the Site

C. Information from Third Parties

We may receive information about you from third-party service providers and platforms that help us operate our business, such as:

Payment processors
Shipping and delivery providers
Analytics providers
Advertising and remarketing platforms
Ecommerce and website hosting platforms

2. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

Process, confirm, and fulfill orders
Arrange shipping, delivery, and order tracking
Process payments and issue refunds when applicable
Create and manage your customer account
Communicate with you about orders, customer support requests, or service-related notices
Improve our Site, products, services, and customer experience
Personalize content, product recommendations, and promotions
Detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized transactions
Maintain internal records and business operations
Comply with legal obligations
Send promotional emails, offers, or remarketing advertisements, where permitted by law or based on your preferences

3. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to help operate our Site, remember user preferences, analyze traffic, and improve marketing performance.

These technologies may help us:

Keep items in your shopping cart
Recognize returning visitors
Understand how customers use our Site
Measure the effectiveness of marketing campaigns
Show relevant ads on third-party platforms such as Google and Facebook/Instagram

You can control cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality.

4. Advertising, Analytics, and Remarketing

We may use third-party tools and services to understand how visitors use our Site and to deliver advertising that may be relevant to you. These may include services such as:

Google Analytics
Google Ads / Google Remarketing
Meta / Facebook / Instagram Ads
Other analytics or advertising providers used in connection with our ecommerce business

These services may use cookies, pixels, and similar technologies to collect information about your activity on our Site and across other websites.

You can learn more or manage some of your advertising preferences here:

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Google Ad Settings: https://myaccount.google.com/data-and-privacy
Facebook Ad Preferences: https://www.facebook.com/settings/?tab=ads

5. How We Share Your Information

We do not sell your personal information.

We may share your personal information only as necessary to operate our business and provide our services, including with:

Payment processors to securely process transactions
Shipping and delivery providers to fulfill and deliver orders
Website hosting, ecommerce, and technology providers that help us run our Site
Analytics providers that help us understand website traffic and customer behavior
Advertising and marketing partners that help us run campaigns and retargeting ads
Customer communication tools, including WhatsApp, if you choose to contact us through that platform
Professional advisors such as accountants, auditors, or legal advisors where necessary
Government authorities, regulators, or law enforcement if required by law, subpoena, court order, or to protect our legal rights

We may also disclose information if we believe it is necessary to:

Prevent fraud or illegal activity
Enforce our terms and policies
Protect the rights, property, or safety of Spice Cabinz, our customers, or others

6. Payment Information

Payments made on our Site are processed through third-party payment service providers. We do not store full payment card details on our own servers unless specifically stated through the payment system used on the Site. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

7. Email, SMS, and Marketing Communications

If you provide your email address or phone number, we may use it to send you:

Order confirmations and shipping updates
Customer service communications
Promotional emails, offers, newsletters, or product updates
Cart reminders or retargeting messages, where permitted

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages related to your orders or account.

8. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of certain marketing communications
Ask questions about how your information is used or shared

To exercise any of these rights, please contact us using the contact details listed below. We may need to verify your identity before processing your request.

9. Do Not Track

Some browsers offer a “Do Not Track” signal. At this time, our Site does not respond to browser-based Do Not Track signals.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide services
Maintain business and tax records
Resolve disputes
Enforce agreements
Comply with legal, regulatory, or accounting requirements

The length of time we keep information may vary depending on the nature of the information and our legal or operational needs.

11. Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Children’s Privacy

Our site is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without appropriate authorization, we will take steps to delete it as required by law.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs. When we do, we will post the updated Privacy Policy on this page and revise the Last Updated date above.

Your continued use of the Site after any changes become effective constitutes your acceptance of the revised Privacy Policy.